Topping Up the Store Credit Account

I deposited an amount into my store credit account on June 29, 2018. When will it finally be credited?

Hello,

please send a short email to
Support@crazypatterns.net
so we can check whether the payment has already been received.
Please note that depending on the type of bank transfer, it can take up to 5 bank business days for the payment to arrive.

Best regards,
Michaela
CrazyPatterns Support Team

I just went to the bank; the money was transferred on June 29, 2018. It’s been a week (5 banking days) now, and there’s still no record of it in my store credit account. Contacting support is no use because my English isn’t good enough for that. Best regards, Karin Runge

Dear Karin,

support is in German, so it’s definitely worth sending an email.
If you have a bank confirmation, you can send that along as well.

Perhaps the payment couldn’t be matched because there was a transposed digit in the payment reference or something similar. Mistakes can easily slip in, and I think that if there is one, it can certainly be corrected quickly.

Best regards and good luck.
Tina 

Hello, I’m reaching out again regarding the top-up of my store credit account. Contacting support doesn’t help because the page immediately opens in English, which I don’t understand very well. Karin Runge 

@Karunge,

support is usually in German—I have no idea why it switches to English for you, but I’m sure you can change that in the language settings at the top.

Best regards, Inna

Hi Karin,

You can also simply copy the email address and send a message to support using your regular email address.

Have you checked your language settings here?
If the page switches to English, you can simply click on the small flag icon and select German there.

Best regards,
Michaela
crazypatterns support Team

If I knew how to get my money back, I would do so. You’re not making any friends this way. Karin Runge

Hello Karin,

the support team replied to your email yesterday.
We still need a few details from you so we can look into your issue.
Please check your emails in case you haven’t seen our message yet, and send us the missing information. Then we’ll look into it right away.


Best regards, Michaela
CrazyPatterns Support Team

I checked my emails. There was nothing there, not even in the spam folder. What’s going on?? Karin Runge

Hi Karin,

maybe there is an automatic spam filter?
I have forwarded your inquiry, but we may still need your bank details to reverse the payment.
Please send them to support as well.

Best regards,
Michaela
CrazyPatterns support team

And why did it work perfectly last time? Very strange. I’m not going to give out my contact information here. I want my money back, period.

Hi Karin,

Michaela from support certainly didn’t mean that you should post your account details here. ;-)
Just send them again to the support email address.

Best regards,
Michaela

STILL NOTHING. I'M SO ANGRY!

Hello Karin,

I’ve forwarded it to the accounting department again. We may contact you again because we need your bank details to process the reversal.

Best regards
Michaela
CrazyPatterns Support Team

Hello Karin,
I have just checked the payments. Unfortunately, we have not received the amount. Please send me a copy of the transfer receipt
to post@crazypatterns.net or to Michaela at support@crazypatterns.net.

We will find the cause of the problem.
Money does not simply disappear.
Best regards
Alexander

Unfortunately, I don’t know how to send you a copy of the transfer receipt. Please let me know what to do.

Hello Karin,

Can you scan the receipt or take a photo of it and then send the image to
support@crazypatterns.net?

Best regards
Michaela
CrazyPatterns Support Team