General Terms and Conditions for Users

General Terms and Conditions for Users on www.crazypatterns.net

Date: March 5, 2026

1. Preamble

1.1 We, AISYS, SIA (hereinafter: AISYS), provide you with CAL (crochet-along), KAL (knit-along), needlework, handicraft patterns and other content in digital form for download (hereinafter "Templates"), which can be downloaded by you as a registered user or as a guest - in accordance with section 4a.

1.2 Our range of templates is intended exclusively for private individuals of legal age. The contractual partner of this contract is AISYS, SIA, Mihoelsa iela 66-15, LV-5401 Daugavpils, Latvia, e-mail: support@crazypatterns.net. These GTC apply to contracts for digital content/services between consumers and AISYS, not to contracts with traders (B2B).

1.3 For linguistic simplification and better readability, terms such as "user" or "author" are predominantly used in the masculine form in these GTC. These terms are, of course, aimed equally at all genders (m/f/d) and do not imply any discrimination.

1.4 "Author" in these GTC refers to any natural or legal person who posts templates on our Platform and grants us the necessary rights of use. This includes in particular authors, designers and publishers as well as other holders of rights of use who are contractually authorized to grant or pass on rights of use to third parties.

1.5 These GTC apply both to the contract for the use of the Platform (including forum, blog, comments, ratings, wish lists and account and credit management) and to the contracts concluded via www.crazypatterns.net for the purchase of digital content ("Templates"), including downloads, for a fee or free of charge. In all cases, the contract is concluded exclusively between you and AISYS.

1.6 User-generated content (UGC) is all content, data and interactions posted by the user on the Platform and at least partially visible to other users (e.g. forum posts, comments, Q&As, reviews, uploaded images, "Like"/"Helpful" tags).

2. Registration

2.1 To purchase and download digital templates, you either need a user account or you can order as a guest (see section 4a).

2.2 You must have full legal capacity to register and use our services.

2.3 Multiple registrations by one person are only permitted with our separate authorization.

2.4 Registration is free of charge.

2.5 Registration requires your personal details, your e-mail address and a password. By clicking on the button completing the registration process, you submit a binding offer for the conclusion of a free user contract, which we accept by creating your user account, after agreeing to these GTC and the privacy policy.

2.6 The data you provide during registration must be complete and truthful and must be kept up to date at all times.

2.7 The password you choose must meet modern security requirements. It must have a minimum length of 8 characters and contain a combination of letters and numbers. Longer passwords or whole sentences (passphrases) with spaces are expressly desired for increased security.

2.8 You are responsible for providing a correct e-mail address that is ready to receive and for keeping it up to date. This e-mail address is the primary communication channel for contract-relevant information from us to you.

2.9 After registration, we will send you an e-mail with a confirmation link to the address you have provided. Please confirm your e-mail address, as your user account is restricted for security reasons until you have done so. Templates are only available once your e-mail address has been confirmed.

2.10 Once you have completed registration, you will receive access to your user account; functions are restricted until you have confirmed your e-mail address (see 2.9).

2.11 You can inform us at any time that you wish to close your user account with us or close the user account yourself by selecting the corresponding close option in the user account settings. As soon as all open transactions have been completed, we will close your user account. If there is any remaining credit on your account, please use it up first. You can find the details under section 8 below.

2.12 User accounts without credit that have been inactive for more than 365 days can be deleted after prior e-mail notification and a 30-day period, provided that no login takes place within this period. Statutory retention obligations remain unaffected.

2.13 The following applies to user accounts with credit: The credit and the associated user account remain valid until the expiry date in accordance with section 8.3. Once the credit has expired, we may delete the user account - after notifying the user by e-mail and granting a 30-day period in accordance with section 2.12.

2.14 An unused user account can also be deleted 90 days after registration if all of the following conditions are met:

• No templates have been downloaded (either for a fee or free of charge).
• No credit has been deposited.
• The e-mail address provided has not been confirmed.

2a. Pre-contractual information

2a.1 The main features of the templates (file formats, file sizes, any individual files included, languages offered) can be found on the respective product detail page.

2a.2 To prevent misuse and piracy, templates may be provided with a pseudonymized QR code that can be assigned to an order.

2a.3 The usability with common programs or systems is, as far as known or reasonably to be expected, shown on the product detail page.

2a.4 All product prices are to be understood as total prices including any taxes.

2a.5 The individual steps of the order process are displayed in the checkout. Entries can be checked and corrected using the correction functions provided until the order button is clicked.

2a.6 The contract language is German. You will receive the text of the contract (order data, general terms and conditions, withdrawal instructions) on a durable medium after placing the order.

2a.7 The templates shall be provided in accordance with section 11. Information on the method of provision can be found on the respective product detail page.

2a.8 The available payment methods are displayed at the latest at the beginning of the order process. Additional information on the payment methods can be found in these GTC.

3. Your obligations

3.1 You are obliged to keep your access data secret, not to pass them on to third parties and to store them in such a way that they are not accessible to third parties.

3.2 You are liable for all activities that are carried out using your account, insofar as you are responsible for them, e.g. because you have not kept your access data secret.

3.3 If you discover that your account is being used illegally by third parties, you are obliged to inform us without undue delay.

3.4 You are responsible for storing and backing up the templates on your devices.

4. Conclusion of contract

4.1 By clicking the "Buy now" button, a contract is concluded between you and us. The confirmation e-mail usually sent by us after completion of the order process is not a prerequisite for the conclusion of the contract. In the case of prepayment/bank transfer, we are not obliged to provide the templates until receipt of payment; if payment is not made, we may cancel / rescind the contract after setting a reasonable deadline.

4.2 The order button is marked with "Buy now" or an equally clear formulation (e.g. "order with obligation to pay") so that it clearly indicates an obligation to pay.

4.3 For every contract concluded - whether it is a purchase or a free download - the current version of these GTC at that time applies. As we may amend the GTC in the future, we strongly recommend that you permanently save the version valid for your transaction. The best way to do this is to use the "Show print version" button at the bottom of this page and save or print the print-friendly version displayed.

4a. Ordering without a user account (as a guest)

4a.1 You can order from us either with or without a user account. If you order as a guest, we only collect the data that we need to process your order and make the delivery. This data is not stored permanently in a user account.

4a.2 After completing your guest order, you can assign your order to a user account. For this purpose, we will send you a confirmation link by e-mail on request; only after your confirmation will a user account be created and the order assigned.

4b. Contract fulfillment and tax obligations

4b.1 We are obliged to collect and store certain information, in particular your name and full address, in order to properly fulfill the contract. This information serves to fulfill statutory retention and verification obligations, including tax obligations.

4b.2 This data is processed exclusively within the framework of the legal requirements; it is only passed on to third parties if this is necessary to fulfill these obligations.

5. Platform functions and technical processing

5.1 Please ensure that the technical and actual requirements for the successful download of the templates are met on your side. It is also your responsibility to provide suitable software that enables the files and content to be opened, managed, saved and printed properly.

5.2 Automatic translations

• (1) For better findability and readability, content made publicly available by you (UGC) (including but not limited to blog, forum, comment and rating content, profile pages, gallery and FAQ questions/answers) will be automatically translated and displayed in other languages. Translations may contain errors; the original version remains authoritative.
• (2) The text content posted by you, including any personal data contained therein, will be transmitted (no anonymization/pseudonymization by us).
• (3) The translation is carried out by a processor within the meaning of the data protection laws. The processor processes the texts exclusively for the purpose of translation and not for its own further development.
• (4) The translations can be permanently stored and displayed by us as long as the respective original content is available.
• (5) Private messages can - if the function is activated - be automatically translated and displayed. The translation is carried out either internally or by a processor bound by instructions in accordance with paragraph (3); use by these processors for their own purposes is excluded.

5.3 We use recommender systems for sorting/recommendation (e.g. lists, search, "similar articles"). The main parameters are in particular Relevance to search terms/tags, quality and completeness signals, interactions (views/purchases/ratings), topicality/availability and legal/security signals. You can influence the display via sorting (e.g. popularity, newest, rating, price) and filters (e.g. categories, price, discount). Parameters and weightings can be adjusted on an ongoing basis to improve quality, security and prevent misuse; significant changes are documented in a suitable form in advance or promptly. Further explanations can be found in the help section.

6. Customer support

6.1 We offer customer support in the event of technical problems with the templates and the platform. For this purpose, we provide you with a help page and a contact form. You can also contact us via the e-mail address support@crazypatterns.net. A legal claim to customer support cannot be derived from this.

6.2 If you have any questions in connection with the reworking of the templates, please contact the respective author.

6.3 We do not provide legal, tax or financial advice. Information provided by users is not binding. You can only obtain binding information about your contract with us via the contact form or support@crazypatterns.net.

6.4 We do not provide support for your hardware, operating systems or third-party software; you are responsible for the functionality of your system environment.

7. Prices/payment conditions

7.1 We offer you the templates partly free of charge and partly for a fee. The prices can be found in the respective product details. All prices quoted include the applicable statutory VAT, where applicable.

7.2 A separate price may apply to file packages such as CAL/KAL templates (e.g. special offer/package price). Price changes shall only apply to future orders; prices for purchases already completed shall remain unchanged. No subsequent invoicing or reimbursement of differences.

7.3 Template prices and payments to the credit account are calculated in euros (EUR). Other currencies may be displayed for guidance; the amount shown in the checkout in euros is decisive for the contract and payment.

8. Credit account

8.1 When you register as a user, you will automatically be provided with a credit account with us. You have the option of depositing predefined or self-determined amounts of money into this credit account as a prepayment amount. The deposit of a prepayment amount to your credit account cannot be refunded, so choose the deposit amount carefully. When using the prepayment amount / credit balance for purchases, you will receive an additional price advantage of 5% on the amount to be paid, which also applies to already reduced offers.

8.2 If you close your user account with us, your credit account will also be automatically closed. We therefore ask you to use up your remaining credit before you close your account to avoid a manual reversal.

8.3 Credit on your credit account is valid for 36 months from the last use (deposit or redemption). After this time, it expires if it has not been used. A refund is not possible. You are responsible for using the credit in good time. We will remind you by e-mail 30 days before the expiry date so that you still have 30 days to use the credit for purchases.

8.4 Legal nature of the credit

• (a) Amounts paid are prepayments for future purchases and only constitute a claim for offsetting against orders on www.crazypatterns.net.
• (b) The credit balance is not held in trust, is not kept in a special account and does not bear interest; it is not subject to deposit protection.
• (c) We may use prepaid amounts in the ordinary course of business, including to finance corporate purposes and to generate economic effects (e.g. interest/income benefits). There is no entitlement to participate in such income.
• (d) Any payout/refund of prepaid credit is governed by Section 8.5 and any mandatory provisions of applicable law. The credit may only be redeemed for AISYS services on the Platform; it cannot be used with third parties and is not transferable (see 9.1).
• (e) Note: In the event of insolvency of AISYS, SIA, there is a risk that credit cannot be redeemed in full.

8.5 Upon closure of your user account, any remaining unused credit may be refunded upon request. Refunds will generally be made to the original means of payment used to top up the credit; for security and fraud-prevention reasons, we may require appropriate verification. Mandatory statutory rights remain unaffected.

8.6 Legal claims remain unaffected (e.g. in the case of double bookings).

9. Terms of payment

We accept the following payment methods:

9.1 Set-off / settlement via credit account with 5% price advantage. We offer the option of settlement via your credit account with the advantage of a price reduction of 5% on the amount to be paid. You pay a prepayment amount via one of the other payment methods offered, which is credited to your credit account. You can only initiate an offsetting process if sufficient credit is already available. The deposit process itself is not a payment method for your purchases. The prepayment amount deposited can only be offset by purchase via our website using the payment method provided for this purpose. If the value of the credit is not sufficient to cover your desired order, you must make a corresponding deposit into your credit account before making the purchase.

The credit account cannot be used in combination with other payment methods.

The available credit cannot be transferred to other persons or other user accounts of the same person. Further details are described above in section 8 of these GTC.

9.2 Bank transfer. If you select the bank transfer payment method, we will provide you with our bank details and the payment reference. Please transfer the exact invoice amount, stating the payment reference. Please use the payment reference specified by us for payments, as otherwise there may be delays in payment allocation.
Note: If no payment is received in our account within 14 days, we ask for your understanding that we may cancel the order request sent to us.

9.3 Payment via PayPal balance. After submitting the order, you will be redirected to PayPal. There, by clicking on the button "Pay with PayPal", the transaction is processed / payment is authorised.
Note: You need a PayPal account to be able to make the payment via PayPal. Registration: www.paypal.de

PayPal customer service: Mon-Fri: 08:30-19:00, Tel: 0800 723 4570 Billing is in euros (EUR); any foreign currency amounts displayed are for guidance only. We also offer PayPal Smart Buttons, which you can use to pay directly in the checkout with your PayPal account or payment methods stored there.

9.4 Credit card via PayPal. After placing an order in our store, you select PayPal as the payment method, even if you do not have a PayPal account. At the point where you would log into an existing PayPal account, click on the "You don't have a PayPal account?" button. Please enter your details without logging in and only once for this purchase and select "Payment by credit card".

9.5 Direct debit via PayPal. After placing an order in our store, you select PayPal as the payment method, even if you do not have a PayPal account. At the point where you would log into an existing PayPal account, click on the "You don't have a PayPal account?" button. Please then enter your details without logging in and only once for this purchase and select "Payment by direct debit".

9.6 Klarna via Stripe. We offer the payment method "Pay now with Klarna". The provider is Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, acting through its German branch, Klarna Bank AB, German Branch, Chausseestraße 117, 10115 Berlin ("Klarna"). The technical processing is carried out via the payment service provider Stripe. With this payment method, you authorize an immediate online bank transfer via your existing online banking. The payment confirmation is usually sent to us in real time so that we can process your order immediately. The order will only be executed after successful authorization. If there is no authorization or a chargeback occurs, we can rescind/cancel the contract after a reasonable period of time.

Prerequisites for the use of "Pay now with Klarna" are in particular

• a payment account activated for online banking with a participating bank,
• the possibility of strong customer authentication (e.g. approval in the banking app or via TAN) in accordance with your bank's specifications,
• sufficient account coverage for the invoice amount.

9.7 Credit card via Braintree. After ordering in our store, you select credit card as the payment method and authorize the payment to our account by entering your credit card details. After clicking on the "Buy now" button (see 4.2), your credit card account will be debited. The following data must be entered for payment by credit card:

• Card number
• Expiry date
• CVC/CVV

9.8 Payment via the Stripe payment platform. After submitting the order, you will be redirected to Stripe by clicking on the "Pay with Stripe" button. Several payment options are available there, including credit card, Apple Pay, Google Pay, iDEAL, SEPA direct debit, Klarna, Bancontact, giropay, Przelewy24 and EPS.

If you choose to pay by card, you will need to provide the following details:

• Card number
• Expiry date
• CVC/CVV
• Name on the card
• Country or region

If you choose other payment methods offered by Stripe, you may be asked to select a bank and/or enter your name. After you have entered the required information, click on "Pay" and you will be redirected to the payment service provider's page. Continue to enter the required information to complete the payment.

10. Right of withdrawal for templates

10.1 Right of withdrawal You have the right to withdraw from the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must contact us (AISYS, SIA, e-mail: support@crazypatterns.net) of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

10.2 Consequences of withdrawal If you withdraw from the contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract. We will use the same means of payment for the refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

10.3 Withdrawal form You can download a sample withdrawal form here: SAMPLE WITHDRAWAL FORM

10.4 Exclusion of the right of withdrawal after execution of the contract All orders for templates are binding as soon as you have expressly consented to us commencing performance before expiry of the withdrawal period and have confirmed that you are aware of the expiry of your right of withdrawal upon commencement of performance. You can withdraw your order up to 14 days after conclusion of the contract as long as you have not given your consent. Your right of withdrawal expires upon commencement of performance (provision/transfer of the templates) after your consent. If you are unable to complete a download, please contact our customer service department (support@crazypatterns.net). You bear all risk of loss after purchase and for any loss of the templates you have downloaded, including loss due to computer or hard disk failure.

End of withdrawal policy

11. Provision of the download

11.1 A link to the download will be sent to the e-mail address you have provided and the template will be made available as a download immediately after receipt of payment in the case of payments with real-time or instant confirmation.

11.2 For payments without real-time confirmation, a link to the download will be sent to the e-mail address you have provided and the download will be made available within 2 working days of receipt of payment. The payment methods covered by this are also set out in sections 9.1 to 9.8.

11.3 Working days within the meaning of these deadlines are all days from Monday to Friday, excluding public holidays at our registered office.

11.4 The provision of the download does not constitute a permanent data backup of your purchases. Please save the purchased templates on your own device.

11.5 For certain content - such as CAL/KAL or comparable multi-part file packages - the provision may be made in sections or staggered over time, according to the release sequence or duration specified on the respective product page. We may inform you of new sections or updates by system message or e-mail. Clause 11.4 (no permanent data backup) remains unaffected.

12. Copyright, right of use

12.1 You may in principle only use the templates purchased from us for your own non-commercial purposes and are not entitled to make them available to third parties on the Internet or in any other way, not even in excerpts.

12.2 However, you have the option of contacting the respective author directly in order to obtain further rights of use directly from them in individual cases. Should fees be payable for this, you would have to pay these directly to the respective author, who would also be responsible for the corresponding invoicing in this context. The granting of further rights takes place outside of our contractual relationship directly between you and the author and is not the subject matter of the contract with AISYS.

12.3 By posting content (UGC) on the Platform (including but not limited to ratings, comments, forum posts, profile and gallery content), you grant us a non-exclusive, free of charge right of use limited to operation and fulfillment of the contract. This includes in particular the storage, including temporary technical copies, hosting and caching, the technically necessary editing and format conversion as well as the making available to the public within the Platform areas in which you have posted the content. This also includes the presentation for advertising content and our services in our own channels (web, newsletter, social media).

12.3a In addition, you grant us a non-exclusive, worldwide, free of charge and sublicensable right to translate your content (UGC), to prepare it technically for this purpose (e.g. format/markup adjustments), to store the translations permanently and to make them publicly accessible, insofar as this is necessary for the operation, search and display of the Platform. The original text shall always remain authoritative; clause 5.2 shall apply in addition.

12.4 For content posted in non-public areas, the granting of rights extends to the processing required to fulfill the contract, in particular to ensure quality and security, moderation and the prevention of spam and abuse.

12.5 We may have the processing described in 12.3 and 12.4 carried out by technical service providers bound by instructions and grant them the necessary rights of use exclusively for the provision of our contractual services.

12.6 The granting of rights applies for the duration of the contractual relationship and ends with the deletion of the user account or removal of the content. Standard backup copies shall remain in place until they are regularly overwritten. Insofar as statutory retention or proof obligations exist or storage is required to fulfill legal obligations, the relevant data will only be deleted after these periods have expired.

12.7 You warrant that you have all rights required for the granting of rights in accordance with section 12.3/12.4 and that your content does not infringe any third-party rights (in particular copyrights, related rights / neighbouring rights, trademark rights, rights to commercial designations, name rights, personal rights/data protection rights) and that you do not post any illegal content.

12.8 You shall indemnify us against all claims asserted against us by third parties due to the content you have posted, including reasonable costs of legal pursuit/assertion and defense; this shall not apply if you are not responsible for the infringement.

12.9 You may not remove or change technical markings (in particular pseudonymized QR codes, watermarks or comparable markings) or suppress their display/identifiability. Circumventing the marking (e.g. by editing, re-encoding or other technical measures) is prohibited. In the event of violations, we are entitled to remove content, block user accounts (see section 15) and claim damages; statutory claims remain unaffected.

12.10 User-generated content (UGC) may not contain any legal, tax or financial advice and may not contain any untrue facts, threats, abusive language or statements that could damage our reputation.

13. Statutory warranty rights and liability

13.1 We take the greatest possible care in selecting the authors who upload the templates together with the product description and product images to us independently. Nevertheless, we cannot guarantee that the templates, product descriptions and product images are suitable and correct for your specific needs. You are responsible for selecting and using the templates. In particular, you must ensure that the product you make using the templates is suitable for small children under the age of 3 and that the materials you use for it do not harm anyone's health (e.g. allergies). We accept no liability for incorrect use of the templates.

13.2 Claims by you for damages are excluded. Excluded from this are claims for damages by you arising from injury to life, limb or health or from the breach of essential contractual obligations as well as liability for other damages based on an intentional or grossly negligent breach of duty by us, our legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.

13.3 In the event of a breach of essential contractual obligations, we shall only be liable for the foreseeable damage typical for the contract if this was caused by simple negligence, unless it concerns claims for damages by you arising from injury to life, limb or health.

13.4 The limitations of paragraphs 2 and 3 also apply in favor of our legal representatives and vicarious agents if claims are asserted directly against them.

13.5 The limitations of liability resulting from paragraphs 2 and 3 do not apply if we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item (template/digital content). The same applies if you have reached an agreement with us regarding the quality of the item. Mandatory product liability regulations remain unaffected.

13.6 Claims arising from payments into your credit account are time-barred after three years. This period begins at the end of the year in which the claim arose. The statutory provisions of the applicable law remain unaffected. The limitation period only applies to legal claims, not to the credit balance itself, which may expire in accordance with section 8.3.

13a. Templates - Warranty rights and updates

13a.1 The statutory warranty rights apply to templates.

13a.2 We will provide security and functional updates for the Templates within a reasonable period of time, if necessary, and inform you of their availability in your user account.

13a.3 In the event of a defect, you are entitled to the remedies provided by law.

14. Netiquette

14.1 When using www.crazypatterns.net, you shall comply with common decency and the general good netiquette of the Internet.

14.2 Your dealings with other users and authors must always be impeccable. Insults, inappropriate comments, public denunciations and the like must be avoided.

14.3 Reviews are only permitted for templates that have actually been downloaded (for paid templates: purchase and download; for free templates: download). We only publish verified reviews that are assigned to the respective order/download history. Your reviews must be truthful and factual and must not contain any abusive criticism. Only the downloaded templates that have already been reworked are to be rated. Improper use of the rating system is expressly prohibited.

14.4 You may not publish third-party content in public areas such as the forum or comments, e.g. images or text excerpts for which you do not have distribution rights. Section 14.10 also applies to advertising, external links and off-platform references.

14.5 Legal, tax or financial advice or requests for such advice or for the legal assessment of specific individual cases are not permitted in the forum, in reviews, comments and messages. References such as "no legal advice" do not lift this prohibition.

14.6 Prohibited in particular are

• (a) Threats of any kind,
• (b) Disparagement/discrediting of other users, authors or crazypatterns,
• (c) untrue statements of fact,
• (d) systematic disruptions (e.g. "trolling", mockery, multiple/double threads),
• (e) content that violates laws or the rights of third parties.

14.7 We may close or delete threads/posts that violate section 14 or concern legal issues within the meaning of section 14.5 without prior notice.

14.8 The forum is for community exchange. We do not read all posts and are not obliged to respond. For binding inquiries to Crazypatterns, please use the contact form or e-mail support@crazypatterns.net.

14.9 You can report illegal content using the online reporting form (see section 15.3).

14.10 It is prohibited to transfer or direct users to offers outside of www.crazypatterns.net. This includes in particular

• (a) offering/accepting purchases outside the Platform,
• (b) setting or hiding external links (incl. QR codes, short URLs) to shops/websites outside of www.crazypatterns.net,
• (c) the promotion of off-platform payment or contact channels (e.g. email, messenger) for the purpose of transaction processing,
• (d) affiliate/referral codes or other product references outside areas expressly intended for this purpose.

Surreptitious advertising is prohibited.

14.11 Individual support or administrative correspondence (tickets, e-mails, chat logs) is not intended for publication. Literal or pictorial publication (e.g. screenshots) is not permitted without our prior consent if this would disclose personal data of employees, affect trade/business secrets or violate confidentiality notices. Only a factual and truthful summary of the content in your own words is permitted, provided that no third-party rights are infringed and no distorting or out-of-context presentation is made. Legal obligations, official or legal proceedings and your statutory consumer rights remain unaffected.

15. measures in the event of misconduct

15.1 If we have concrete evidence of misconduct, we reserve the right to take measures. Until the facts have been fully clarified, we may, among other things:

• issue a warning and request that the misconduct cease without undue delay,
• change or delete content, ratings, comments or posts,
• temporarily restrict or block user accounts or terminate them without notice.

We reserve the right to take further suitable and appropriate measures. Legal claims by us due to misconduct remain unaffected by these measures.

15.2 As soon as we become aware of misconduct or a suspicion is expressed to us, we will inform the user concerned. The user will be given a reasonable period of time to respond.

15.3 Reporting system for illegal content.

• (a) We provide an easily accessible online reporting form that anyone can use to report suspected illegal content.

• (b) The form allows you to provide the information required by law:

  • (i) reasoned explanation of why the content is alleged to be unlawful,
  • (ii) exact location (URL/URLs),
  • (iii) Name and email of the person making the notification,
  • (iv) a statement of good faith that the information is accurate.

• (c) We will acknowledge receipt, investigate reports promptly and thoroughly, and communicate the results to the reporting person without undue delay. If we take moderation measures in accordance with 15.1, the user concerned will be notified.

15.4 You can lodge an electronic appeal against decisions in accordance with section 15 (e.g. removal, blocking, downranking) free of charge within 6 months of receipt of the reasons. We will decide quickly and inform you of the result, including the reasons. Further legal remedies remain unaffected.

16. sponsored placements / advertising

16.1 Sponsored or remunerated highlighted placements are identified as "Advertisement"/"Sponsored".

16.2 If an advertisement is not placed by the creator of the respective content, the client shall be clearly identified. By default, the ad is based on the fit with the respective content category and, if applicable, on a discount offer, unless more specific parameters are specified. In this case, the user receives information about the main parameters for selecting the ad.

16.3 Our ad and ranking transparency supplements the information on recommender systems (section 5.3).

17. communication and notifications

17.1 We may send contract-relevant information and system notices by email to the address stored in your user account and/or as an in-account message. You are obliged to keep your contact details up to date.

17.2 Newsletter.

• (a) We may only send newsletters with your prior consent; you can withdraw this consent at any time with effect for the future. We will document your consent (double opt-in procedure).

• (b) Transaction-related system messages (e.g. confirmation or provision e-mails), which we may transmit if necessary, remain unaffected by the unsubscription.

• (c) Notwithstanding the above, we may send existing customer information, including direct advertising, by email, provided that conditions (i)-(iv) are met at the same time:

  • (i) your email address was collected in connection with a concluded contract for a good or service (including free services, to the extent permitted by applicable law);
  • (ii) the information relates only to our own similar goods/services;
  • (iii) we clearly inform you of your right to object when collecting the address and in each email; and
  • (iv) there is no objection.

• (d) "Similar" - within the meaning of (c)(ii) - means in particular thematically, purpose-related or technically related content and associated additions from our own range, e.g. handicraft/craft templates from the same main category (e.g. crochet/knitting/sewing), subordinate variants (e.g. collection/bundle) or author-related follow-up templates from the same author. This does not include non-industry or unrelated offers.

• (e) You can object to this at any time without incurring additional costs.

• (f) Data protection notice. Further information on the processing of newsletter data can be found in our Privacy Policy.

• (g) We may carry out silent technical checks (e.g. deliverability/bounce analysis, complaint/abuse messages, abuse/spoofing indicators, comparison with internal blocking lists) to protect against misuse, misaddressing or security risks and, if there are corresponding indications, suspend sending to affected addresses without prior notice; your right to object remains unaffected.

18. Consumer dispute resolution

18.1 We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and do not participate in principle. However, we will always endeavor to resolve disputes directly with you. To do so, please contact support@crazypatterns.net.

19. Applicable law, contract language

19.1 The law of the Republic of Latvia shall apply exclusively, to the exclusion of private international law and the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the user as a consumer has their habitual residence, remain unaffected.

19.2 The contract language is German.

19.3 Any translations of these GTC available on www.crazypatterns.net are non-binding; only the German version is authoritative.

19.4 We have an unrestricted right—within applicable law (incl. the Digital Services Act (DSA))—to exercise our digital house right.

19.5 The user agrees to assert any claims arising from or in connection with the use of www.crazypatterns.net exclusively on an individual basis. A joint action by several users, a collective action or the bundling of claims in a class action is excluded to the extent permitted by law.

20. severability clause, reservation of right of amendment

20.1 If a provision of these GTC is or becomes invalid, this shall not affect the validity of the remaining provisions.

20.2 We are entitled to unilaterally amend these GTC - insofar as they have been introduced into the contractual relationship with you - insofar as this is necessary to eliminate subsequent equivalence problems or to adapt to changed legal or technical conditions or for other reasons.

20.3 In the event of a change to the previous GTC, you will receive the new version of the GTC at the e-mail address provided during registration, with the note that these GTC will become part of the contract if you do not object to them within four weeks of receipt.

20.4 If you do not expressly object to us by e-mail to support@crazypatterns.net within the four-week period, you shall be deemed to have consented to the validity of the new GTC. You will be informed of the option to object again when you are notified of the new version of the GTC. Alternatively, you can close your user account within the same period via the settings in your user account; the timely closure of your user account is deemed to be an objection to the new GTC. Current transactions will be duly processed.

20.5 If you object to the validity of the new GTC in due time, we will terminate your user account after all current transactions have been completed, unless you are also an author. In this case, the corresponding provisions in our GTC for authors shall apply.

SIA "AISYS" Mihoelsa iela 66-15 LV-5401 Daugavpils represented by its managing director: Aleksandrs Tarvids Register office: Latvijas Republikas Uzņēmumu Reģistrs Registration number: 41503038887 E-mail: post@crazypatterns.net

Show print version

Show the old version