Contact Support

1. Reasons for a support request

Can’t find a solution in the Help pages or FAQ? Do you have problems with downloading, with a free or purchased pattern, or questions about payments? Then our support team is here for you.

2. Contact support – step by step

1. Open footer
   Scroll all the way down. In the gray area that appears on every Crazypatterns page, you will find the link “Contact Support.” Click it—the contact form will open.
2. Select category
   Use the small arrow in the ‘Category’ field to choose your topic (e.g. Account, Purchase & Payment, Download).
3. Specify your request
   Then select your specific issue (e.g. “I can’t print the pattern” or “I want to change my password”).
4. Describe the problem precisely
   Be sure to include the following details:
   • Name—and ideally the link—to the pattern
   • Type of issue
   • For payment questions: chosen payment method.
   The more precise your information is, the faster we can help.
5. Consent & submit
   Check the box to allow data usage and click “Submit request.”

3. What happens next?

If everything has been submitted correctly, a confirmation message will appear. Our support team usually responds within 24–72 hours. Please understand if it sometimes takes a little longer. More information can always be found in the Help section and the FAQ.

4. Help & Contact

Need assistance? Just use the contact form – we’re happy to help:

• Email: support@crazypatterns.net
• Contact form: directly on our website