PayPal problem... now what???

Hi,

I just got a message saying there was an internal problem when I tried to pay with PayPal. But my PayPal account clearly shows that a payment was initiated.
The patterns I bought for my mom are still in the shopping cart, so I’d have to pay again, which I obviously don’t want to do.

Do you have any ideas on what I can or should do?

Best regards,
Steffen

Hi Steffen,

I’m stumped too.
Wait a little while longer and try contacting the folks at PayPal and, if necessary, our support .

Best regards, Michaela 

Thanks for the info... and the quick response.

Which email address should I use for support? I might have to send this from my personal email address.

If anyone else knows more... please share the information.

Hi Steffen,

welcome to the forum.

Please accept our apologies for the inconvenience caused by PayPal.
Despite the error message from PayPal, your purchase has been paid for and completed.
You can find your downloadable purchases here:
https://www.crazypatterns.net/de/users/downloads

Best regards, Mario

Oh, right... is it a problem if there are four patterns from four different sellers? Should I have bought them individually?
I’m new here... and apparently a little overwhelmed.

Whoa... our messages crossed.

That’s so cool!!! And a huuuuge THANK YOU for your amazing customer service. I’m really impressed!

Have a great evening, everyone!

No, that’s not a problem—you did everything right.

The issue is with the redirect from PayPal back to our site; unfortunately, errors occur from time to time.

If the problem happens again, just check the download overview—you’ll find the patterns there even though you saw the error message.

Best regards, Mario