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Crochet Dress for Girls with Bunny Pockets

5 Posts Recent Started
Saturday, April 8, 2017 at 10:21 AM
I bought the pattern yesterday, but I can't download it—or rather, it hasn't been downloaded. Could I please download it again from ***? It's not on my Kindle yet because I entered the wrong email address.
Thanks, Sabine

23291 Posts Recent Started
Saturday, April 8, 2017 at 1:32 PM
Hello Sabine,
we usually don't send patterns by email here. Were you able to activate your account without an email address? If not, then please contact Support about this.

First, a question about your download problem:
Do you have the option of using a PC / laptop?
Downloading our patterns with a phone / tablet or Kindle often causes problems.
Please use a PC / laptop if possible. You need a program for unzipping, e.g. 7-zip, you can get it free via Google.
Then you'll also need a program for reading PDF files.
You only have to install both of them once, and then that's all you need. :- )
In Downloads, you can download all your patterns again anytime.
please give me a few details about your problem.

Please reply here in the thread with more information so we can narrow down the problem.
I've removed your email addy to protect your data.

23291 Posts Recent Started
Saturday, April 8, 2017 at 1:34 PM
2nd post, please read the post above first.
Please keep in mind that this is crazypatterns and not Amazon.
Purchased e-books are not automatically sent to your Kindle account.
Here, you actively download the patterns after purchase; there is no shipping, either by post or by email.

5 Posts Recent Started
Saturday, April 8, 2017 at 1:48 PM
Thanks for the info, but it says I don’t have any downloads—what should I do?

23291 Posts Recent Started
Saturday, April 8, 2017 at 1:53 PM
Did you top up your store credit account?
Then did you go to the product page where the pattern you want is sold?
Did you click the blue “Download/Buy” button?

--> Just topping up your store credit account isn’t enough; you have to actively go to the product page and buy the pattern using the blue button.

5 Posts Recent Started
Saturday, April 8, 2017 at 1:57 PM
I paid via PayPal

23291 Posts Recent Started
Saturday, April 8, 2017 at 2:00 PM
OK,
can you already see the amount you paid as store credit in the top right corner?
Sometimes it takes 1–2 days for everything to be processed; only then can you purchase/download.

The pattern is _not_ sent to you after payment via PayPal; instead, you can download it directly and immediately from the product page once the payment has been processed .

5 Posts Recent Started
Saturday, April 8, 2017 at 2:06 PM
No, it’s not showing up yet, so I’ll just have to be patient—I would have started crocheting right away. Thanks. Have a nice weekend

23291 Posts Recent Started
Saturday, April 8, 2017 at 2:09 PM
OK, as soon as the store credit appears, you can purchase the pattern directly on the product page.
Here are a few free patterns to help you pass the time while you wait.
https://www.crazypatterns.net/de/kostenlos
Have a great weekend, too!

5 Posts Recent Started
Saturday, April 8, 2017 at 5:18 PM
Thank you so much!

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