Hello Sabine,
we usually don't send patterns by email here. Were you able to activate your account without an email address? If not, then
please contact Support about this.
First, a question about your download problem:
Do you have the option of using a PC / laptop?
Downloading our patterns with a phone / tablet or Kindle often causes problems.
Please use a PC / laptop if possible. You need a program for unzipping, e.g.
7-zip, you can get it free via Google.
Then you'll also need a program for reading PDF files.
You only have to install both of them once, and then that's all you need. :- )
In Downloads, you can download all your patterns again anytime.
please give me a few details about your problem.
Please reply here in the thread with more information so we can narrow down the problem.
I've removed your email addy to protect your data.