Store credit !!!!!

 Hi!
 I have almost EUR 20 in store credit and can't buy anything! Why? Please answer !!!!!
Downloads don't work either !!!

Hello Windhund,

You can find help with store credit here: https://www.crazypatterns.net/de/guthaben-konto-aufladen

You can find help with downloads here: https://www.crazypatterns.net/de/anleitungen-finden-und-herunterladen

Best regards
Alexander

Hi windhund, it might be better to use the contact form directly.
You’ll find it at the very bottom of the page on the right.
Best regards, Petra

Oh, sorry, we posted at the same time.

Hi—regarding store credit!!
My store credit is 18.40 EUR—I can only top up 10 EUR—what happens to the remaining amount? How can I use it up? What if I don’t want to continue? Please let me know.

Hi Windhund,

if you already have store credit, you don’t need to top up. Just go to the product page, click “Buy starting at xx.xx euros,” and click “Pay with store credit” in the top right corner. Then all you have to do is confirm the purchase—just click “OK” in the window that opens.

If you’d like to close your account, please contact us via the contact form.

Best regards
Alexander

It doesn't work—as soon as I click on "STORE CREDIT," everything stops, and once again nothing happens—I'm slowly getting fed up with this.

Regarding store credit: I tried it with Google Chrome and got the same result. Please give me a different username
(rennpferd) and password; maybe it’ll work then.

Hi,

if you clicked the blue button that says “Pay with store credit,” a confirmation window will pop up (see image). In this window, you need to click “OK.”



Best regards
Alexander

Hi!!
That’s how I’ve always done it! Could you perhaps send me a new password—is that possible?
Otherwise, please refund the remaining balance to my bank account; you have my
details on the deposit slips. Thanks, Windhund

Hi Windhund,

it would be great if I could understand exactly what the problem is. Please let’s continue this conversation in one place (forum or email).

Can you send me a screenshot that clearly shows the problem?

Thank you very much!

Best regards
Alexander