phone number to connect to speak to somebody

is there a telephone number you can use to speak to someone from this site 

Hello Carol,
thank You for Your question.
Sadly there is no such a possibility as support phone, but You can contact our Support team using the link below:
https://www.crazypatterns.net/en/contacts/support

We will answer as soon as possible and will try to do our best to help You.

Best regards,
Laura

i made a mistake with paypal and didn't realise had put all my funds into my account on your site i did try to withdraw £15.00 but it is still showing that there is £20.00 in my account could you please transfer the £15.00 back into my paypal account as i didn't want it all going onto your site thank you