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Pattern already purchased

2 Posts Recent Started
Wednesday, December 26, 2018 at 5:19 PM
Hello,
I just purchased a pattern (“Filigrante” shawl).
After I paid, I realized that I already have it—I’d bought it once before.
Why does your system allow me to buy it again?
Now I’ve wasted 1.50. It’s only 1.50, but even that is money I could have used for something else.
Can you refund it to me?
Thank you for your response
Karin Mahnert

9971 Posts Recent Started
Wednesday, December 26, 2018 at 6:33 PM
The program allows this because it can make perfect sense to buy a pattern twice—namely, if you want to give it to someone else. Sharing the pattern for free is not permitted.
However, you can contact support if you’d like to cancel the purchase.

2 Posts Recent Started
Thursday, December 27, 2018 at 5:33 PM
Thank you very much;
I’d like to cancel this.
Why should I pay twice? It’s just for me.
Happy New Year!

473 Posts Recent Started
Thursday, December 27, 2018 at 6:28 PM
Hi Karin,

then it's best to contact support, as Ruthk already said. They'll help you there.

https://www.crazypatterns.net/de/contacts/support

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