Commenting on Reviews

Hi,

I think it would be great if we could comment on reviews, since every now and then you might want to say thank you for a particularly good or kind review, or if someone offers criticism, you might want to ask for clarification.

Best regards, Katja

This is a very old topic. I believe you shouldn’t be able to comment on a review that’s already been posted.
The customer made a purchase and left a review. Period—and that’s a fact—and it’s standard practice online.
Sometimes it’s really hard to read something you don’t think is fair. BUT, that’s the customer’s opinion. Where would it lead if you could respond to it? That would just escalate the situation and bring it to an emotional level that isn’t good for either side.
You can always ask about the review, but honestly, if I received something like that, I wouldn’t want to buy from there again.
 

But it would be really great to be able to thank customers for their kind words. I always get such heartfelt reviews! :)

Dear designers,
Dear users,

I look forward to hearing more opinions on this topic.

What are the arguments for and against it?

Best regards
Alexander

Hi... I’d like that too... A big plus would be communication with the customer... because you can simply say thank you or write something nice back... and other customers can also see that a designer is seeking contact and also giving a kind of feedback.

A designer who then abuses this feature, e.g. by insulting someone or something like that, should be banned or face some other consequence...

 

@berlidesign Anyone who has been rude or argumentative has no place here anyway and will hopefully be punished by potential customers by no longer buying from them. Such behavior should also be reported, and CP should then take action.  

Well, I know of sites, similar to eBay, where you can comment on reviews.
But I’d probably set it up so that you can only comment once—not so that the reviewer can reply to the comment. That way, it wouldn’t turn into a discussion. Or if you could just click a “heart” to show you like it, that would be something, too...

I’m not in favor of it.

I see it the same way Katja does—it can quickly lead to arguments, and also…
I don’t think a comment would make things any better; it just leaves something hanging in the air… no matter which side you’re on.

If someone leaves a bad or negative comment for no reason, without any sense or logic, and without having purchased the pattern, I don’t think that’s good either. (But maybe we can clarify this with CP.)

If it’s a purchased pattern, the customer should be allowed to express their opinion; if they’re having trouble or are dissatisfied, that’s just how it is. That’s why it’s called a customer review.

I also received a very bad review with 1 star and a harsh negative comment;
at first I wanted to defend myself, but then I figured that with 4–5 other 5-star reviews, it’s not that bad.
That’s how it is now—the pattern is still being purchased, even though it’s only displayed with 3 stars.

And if there are several negative reviews, I’d revise the pattern.

Best regards 
 

Reviewing is, of course, a subjective matter. As an author, I’m still a complete newbie, but I’ve already had a customer who couldn’t make sense of it at all, while most others had no problems with the pattern.
Of course, in those cases I tried to help as best I could (and I think that worked out well). But then one person asks questions, while another just gives up on it and leaves a bad review. And that’s when I think that even the best and nicest author simply doesn’t stand a chance. But that’s just how it is.
I think a ♥ is enough. That way, no one can let the wrong comment slip out in disappointment.
Best regards to everyone
Birgit

I think just one heart is a bit too little. Customers often write in their reviews that, for example, it was prepared very carefully and in great detail, that they got on well with it, or sometimes that they had problems printing it out. I think that’s good feedback.

The little heart would be for you! That way, you can “like” a particularly good review with a heart. That way, the buyer will realize, “Oh, the designer read my review and appreciated it.”
;-)

I received a completely unwarranted bad review because the customer didn’t read the pattern properly and claims there’s a mistake in it. That’s not true, and it’s scaring off potential buyers. What can I do, other than ask Alexander to delete it? I’m really angry right now! :(

After consulting with Alexander, the review will remain, even though it’s incorrect. Great!