The pattern was not downloaded

1 Post Recent Started

Monday, December 28, 2015 at 12:33 AM

Hello, I bought a pattern for a heart and a baby scarf today.
I was able to download the scarf pattern easily, but I can’t download the heart pattern. It keeps saying there’s an error on the page.
I’ve already purchased the heart pattern, but I can’t get the pattern.
What can I do?
Best regards
AnnaMaria5

Moderator

22707 Posts Recent Started

Monday, December 28, 2015 at 1:04 AM

Hello AnnaMaria5, welcome to our platform and to the forum. I’ll pass this on to Support. Please send me the link to your heart pattern; we have several of them, and I can’t view your purchases. While you’re waiting for the pattern, you can of course download any free patterns you like. Here are the free patterns

Operator

2799 Posts Recent Started

Monday, December 28, 2015 at 9:19 AM

Hello Anna,

There’s an error with the product. I’ve contacted the author. Please wait until the author gets back to you.

Best regards
Alexander

del-43876

Monday, December 28, 2015 at 4:13 PM

Hello AnnaMaria5,

I’m terribly sorry—I made a mistake and didn’t notice it. I’ve fixed everything, and everything should now be correct and complete! Thank you very much, and best regards, Claire :)

del-43876

Tuesday, December 29, 2015 at 11:06 AM

Hello again, AnnaMaria5

Well, you can download the heart pattern now! Please accept my apologies once again for the difficulties you experienced!
I hope you enjoy it and wish you a Happy New Year!

Claire M. DeFleur :)