Download not working

HELLO, unfortunately, the download isn't working for me. It keeps taking me back to the home page.

Hello Maria Nagel,
Welcome to our forum.
Do you have access to a PC or laptop to download the pattern?

Yes, I can. But there's nothing under "Downloads." It's empty.

OK, please go back to the product page for the pattern you purchased and download it again. = ZIP download.
If that doesn't work, please click the "Browse online" button.
Post again in this thread if that doesn't work.

It doesn't work. There is no download button. I can only buy it.

I'm sorry—I linked to the wrong pattern above. Please go back to the correct product page and try again.
If that doesn’t work, please contact support about it. You might not receive a response until after the weekend, though.

Your account balance is 0.00 euros—does that mean the purchase price for the pattern was exactly what you had left in your prepaid account? I’m just checking to be sure.

I paid via PayPal

OK
In that case, I’m afraid only support can help you.
Maybe you’d like to try one of our many free patterns over the weekend so you don’t have to go completely without your crafting?
Link to free patterns for crocheted shawls.
Is there perhaps something there for you?

Thanks for your help so late at night. Have a great weekend. I’ll contact support on Monday.