Pattern

I haven't received the pattern even though I paid. This is now the second pattern I've paid for where it doesn't work. Please help.

Best regards
Diana 

Hi Diana,


what exactly isn’t working?
Are you unable to download it, or are you unable to open it?

Best regards, Nina

Hello Nina 

It always says the page isn’t working 

Best regards
Diana 

Hello Diana, welcome to Crazypatterns. Which browser and device are you currently using to access the internet?
Do you have the option to try a different browser or another device?
So the purchase process works, but when you then want to download, this technical issue occurs?
Click here: https://www.crazypatterns.net/de/users/downloads
Can you download your patterns (again) from this page?

Hello 

Even on the PC it doesn't work, it always just says page not found 

Kind regards
Diana 

Hello Diana,

I’d be happy to help. Which patterns are these?

Best regards
Alexander

Hello Alexander 

Thank you
This is the one in question:
https://www.crazypatterns.net/de/items/3353/haekelanleitung-fuer-kinder-armstulpen-in-3-groessen

Best regards
Diana 

Hello Diana,

there seem to be problems opening the pattern online. I’ve notified the author. In the meantime, you can download the pattern as a ZIP file, unzip it on your computer, and then open it.

Best regards
Alexander