Paid with PayPal – error message – money is gone anyway

This is now the second time I've paid with PayPal, and I get the message "Internal error; please try again." So I try again, but the money is debited from my PayPal account twice.

Hi Saskia,

please write to support about your problem. They can surely help you quickly there. 

Best regards 
Michaela 

 I also recently had an inquiry from a customer in my own shop. However, this customer didn’t repeat the transaction; instead, she contacted me first. The money had already been credited to my account with the first payment. After the customer spoke with PayPal over the phone, the error in her account was resolved. Maybe PayPal is having an issue right now?

@Saskia Jewkes,
welcome to our forum and portal.
Here’s the link to Crazypatterns support: https://www.crazypatterns.net/de/contacts/support
You can reach PayPal support here
https://www.paypal.com/de/ewf/f=ci_prv

Hi,
that just happened to me too—seems to be a PayPal issue; I’ve sent the author a message for now—maybe that’ll work...

Thanks for all your replies

@Susa_B
Welcome here to Crazypatterns.
Of course, you can contact Support anytime; they can solve the problem for you. https://www.crazypatterns.net/de/contacts/support

@Saskia Jewkes
Did the download work for you?