Announcement: New feedback & review feature – your honest opinion counts

Dear community,

We want to keep improving Crazypatterns – and we need your feedback to do that.

What we’re planning
Over the next few weeks, we’ll be integrating a new feedback/review feature in selected places on Crazypatterns (e.g., after a purchase/download). For this, we’re using an independent review platform (Trustpilot) so experiences can be shared transparently and publicly.

Why we’re doing this
So new users can get a realistic impression more quickly, and so we can better see what’s working well – and where we need to improve.

Important: fair, voluntary, and without compensation
Reviews are voluntary. Please write only about your own genuine experience (and only if it took place within the last 12 months). We appreciate honest feedback – whether positive or fact-based and critical. There are no discounts, gifts, or prize drawings for reviews. Please do not post any personal data in reviews (e.g., no email address, postal address, order/transaction data). If you would like us to check something, we’ll be happy to clarify it directly through Support.

Review profile on Trustpilot (external)
https://www.trustpilot.com/review/www.crazypatterns.net

Data protection
We do not transmit any customer data (e.g., email address or name) to Trustpilot unless you take action yourself. Use of the platform is independent, and data is only transmitted once you actively decide to leave a review.

What is being reviewed?
On Trustpilot, we’re especially happy to receive feedback about Crazypatterns as a platform (e.g., functionality, download processes, Support). Feedback about a specific crochet or knitting pattern is best placed directly in the reviews for the respective item, so it can be clearly assigned to the author.

A realistic overall picture
We know that in everyday life, writing a review often gets overlooked – especially when everything went smoothly. That makes us appreciate it all the more when you take a moment to share your experience – whether positive, neutral, or critical. This helps create a realistic overall picture.

If you have questions or want to resolve an issue quickly, you can reach our Support here: https://www.crazypatterns.net/de/contacts/support

Thank you for taking the time – your feedback really helps us.

Best regards,
Your Crazypatterns team

P.S.: The Trustpilot profile already existed – we have now officially verified it as the platform owner so that replies and support channels are clearly assigned.