Order 3255362R2634024833

2 Posts Recent Started

Friday, August 22, 2025 at 1:34 PM

Unfortunately, I can't open the file! And the message saying that my email address is unreachable is also incorrect.
What should I do now?

Wunderlichs-Kreativchaos

175 Posts Recent Started

Friday, August 22, 2025 at 4:03 PM

The patterns aren’t sent by email; instead, they’re available here in the download section after purchase.

anke-duddek

2 Posts Recent Started

Friday, August 22, 2025 at 5:26 PM

I know that—I was just trying to get two messages out in one post.
And I still
don’t know why I can’t open the file.

Moderator

23210 Posts Recent Started

Friday, August 22, 2025 at 7:14 PM

Hello Anke-Duddek,
welcome to our forum.
Are you currently in contact with Support?

If you want to open patterns, click on Downloads, then on "To download," and then on "Show files" or "Zip download." For the Zip download, you need a program to unzip files on your PC, and you also need a PDF reader.
Could you try opening the files or downloading them again?

If you’re currently on your phone, can you switch to a PC/laptop?

Which browser are you using to go online?