My order

1 Post Recent Started

Saturday, March 24, 2018 at 1:00 PM

I bought three crochet patterns today: a cat, a rabbit with a carrot, and a Labrador. I was only able to download the Labrador pattern; I couldn't download the other two. Help! Can anyone help me?

mowi 19

13194 Posts Recent Started

Saturday, March 24, 2018 at 1:19 PM

Hello ursula-ebneter,
It’s best to contact support here: https://www.crazypatterns.net/de/contacts/support
They’ll definitely be able to help you there.

Support

337 Posts Recent Started

Saturday, March 24, 2018 at 1:44 PM

Hi Ursula,

please try the following:

Click on “Zip Download” and save the folder to your smartphone or your PC, depending on where you’re logged in.
Then open the folder using a suitable app available for free in the App Store (e.g., ALZip) or, if you’re logged in via your PC, using suitable software that’s also available for free (e.g., 7zip). After that, you should be able to open the PDF file without any problems using your PDF reader.

If the problem persists, please contact us by email at support@crazypatterns.net.

Best regards
Michaela
CrazyPatterns Support Team