Wrong pattern delivered

I purchased the pattern for the “Sternenlicht_poncho” from wuidkatz-desingn, but unfortunately, I received the pattern for the “tussi to go” shawl from wuidkatz-design instead of the “Sternenlicht-Poncho.” I would like to request that you send me the “Sternenlicht-Poncho” pattern that I ordered. I contacted support a few days ago, but unfortunately, I haven’t received a reply. Best regards

Hello,

Welcome to our forum.
I’m sorry that you’re having problems with your purchase.
Please be a little more patient; I’m sure it will be resolved soon.

Best regards and have a lovely Sunday
Michaela

Why don’t you try writing to the author directly? Maybe she mixed up the files when uploading them?

Hello est,

we’re very sorry that this mistake occurred. Of course, you’ll receive the correct pattern as soon as possible.
I’ll contact the author immediately so she can upload the correct pattern. I’ll let you know as soon as you can download the correct pattern.

Kind regards, and enjoy the rest of your Sunday
Mario

Hi est,

you should now be able to download the correct pattern. Please accept my apologies once again for the inconvenience.

Best regards
Mario