No money in my store credit account

Hello. I transferred money to my store credit account via PayPal. The funds haven’t appeared in my store credit account—it still shows 0.00. Support isn’t responding, even though I provided all the transfer details. What a mess. I wanted to buy some patterns, but this makes me think twice.

Hi Corinna,
have you checked your PayPal account yet?
Maybe something went wrong there.

Kind regards,
Birgit

Hello. I transferred the money to PayPal; it arrived there and was confirmed. PayPal confirmed that it was forwarded to CP. Everything looks fine. 

CP is probably still checking and will get back to you.

Thanks. I hope so. This is the first time I’ve deposited money here, and I wanted to buy something for the first time—and then this happens. It really makes you angry.

Best regards, Corinna 

Hi Corinna,

Did you provide your username? Otherwise, the money can’t be credited to the right account.

I’m absolutely certain that Support will get back to you.

I understand your frustration, but so far, every transfer has been credited to the correct user account. ;-)

Best regards, Birgit 

Hi. Thanks for your post. I went through the “Top Up Store Credit” option, selected 20 €, and then chose to pay via PayPal. I had to log in to PayPal, where the transfer details were displayed. I completed the transfer using those details. Then I received a confirmation that it had been forwarded to CP. I did everything as instructed—it should have worked.

Hi Corinna,

When did you make the payment? If it was only a few hours ago, the credit may be a little delayed.
If it was longer ago (a few days), please contact the support team via Help and support. Please be a little patient if necessary.
Your money is definitely not lost, so I can reassure you on that.

Kind regards
Michaela

@Corinna Vogel,
support is currently overloaded, so replies may take 1–2 days.
Please make sure your username was included as well, as Birgit mentioned. Otherwise, the money cannot be allocated.
While you wait, you can download all the free patterns.
https://www.crazypatterns.net/de/kostenlos

Hello. Thank you.
The confirmation from PayPal that the money was forwarded arrived on Saturday. I’ve already contacted support, but haven’t heard back yet.

Best regards, Corinna 

Please be patient a little longer.
Everything will work itself out, and as mentioned above, you can download all the free patterns.

I don’t know how PayPal processes this. I went directly to “Add Store Credit” through my account. All I got from PayPal was a transaction number and the store credit account number.

Hi Corinna,

I found the payment and credited your account with the store credit.

Best regards
Alexander 

Hi,
I’m glad. Was there a mistake with the payment, or did it just take a while? I just want to know so that if I want to top up again, it’ll work.

Best regards, Corinna 

@Corinna, ,
You didn’t do anything wrong. The system has caught a case of spring fatigue and is acting up every now and then. But operator and the techs always manage to fix it.
Enjoy your patterns.
Post again in the forum if there are any problems again.

Hello, I hope I can find help here. A few days ago, I made a bank transfer to top up my store credit account.
Unfortunately, the funds weren’t credited to my account. support isn’t responding. I included my customer number in the payment reference, as I always do. It’s never been a problem before. I’m not getting a response through the contact form either.
Can anyone help me?

Hi Jessica,

this should have been resolved by now. If not, please get in touch again.

Best regards
Alexander