Top up store credit

I'm trying to top up my store credit via PayPal, but for some reason it's not working.

I complete the transaction successfully. But neither is the amount deducted from my store credit nor do I receive an email from PayPal.

Does anyone have any idea what might be going on?

Hi,

I’m not getting an email from PayPal either.
But I can see from my balance here on CP that
my store credit has been added.

What does your account balance show?

Best regards, Heike

The balance shows 0.

There’s no error message or anything like that. It just won’t top up...
I’ve even tried it twice... nothing.


The email address is correct, and I’ve checked everything else too.

Hello katrin-haertel,

Can you see a charge on your PayPal statement?
Are you redirected to a separate page to pay, where you have to log in to PayPal, and does the login work?

Best regards, Mario

Hi Mario.
Yes, I’m redirected to PayPal… I log in there and confirm the payment. Then I’m taken back to Crazypatterns. And then nothing happens… there’s no store credit...

I see. Please check your PayPal account directly to see if there’s a payment to us listed there.

No, none is displayed 

I'm sending you a private message.

Okay.

I’ve since topped up my store credit using Sofortüberweisung.

But I’d rather use PayPal...

^^
Looks like it’s already been resolved?

OK, please try again with PayPal next time. If there’s an error, we’ll have to figure out what it is.

It seems to have worked out for now.

If it doesn’t work with PayPal next time, I’ll let you know.

I’m having exactly the same problem right now.
no error message
no charge :-(

EDIT Mario: Text deleted because it contained internal information

Thanks