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Community & Help
Error Message
Support and Help
Translated
Reply
Support and Help
Translated
3 Posts
Recent
Started
Friday, November 17, 2017 at 9:33 PM
Good evening,
I've just tried a few times to purchase a pattern. But every time I get an error message:
An error has occurred. Please check whether your account has been charged. If your account hasn't been charged yet, please try again. If the amount has already been deducted from your account and you haven't received what you paid for, please contact our support.
What could be causing this?
Best regards,
Jen
I've just tried a few times to purchase a pattern. But every time I get an error message:
An error has occurred. Please check whether your account has been charged. If your account hasn't been charged yet, please try again. If the amount has already been deducted from your account and you haven't received what you paid for, please contact our support.
What could be causing this?
Best regards,
Jen
DE
·
2799 Posts
Recent
Started
Friday, November 17, 2017 at 9:52 PM
Hi Jen,
what payment method did you use?
Best regards
Alexander
what payment method did you use?
Best regards
Alexander
DE
·
3 Posts
Recent
Started
Friday, November 17, 2017 at 9:54 PM
PayPal
DE
·
2799 Posts
Recent
Started
Friday, November 17, 2017 at 10:29 PM
Hi Jen,
we’re looking into the issue and will get back to you.
Best regards
Alexander
we’re looking into the issue and will get back to you.
Best regards
Alexander
DE
·
3 Posts
Recent
Started
Friday, November 17, 2017 at 10:33 PM
Hi Alexander,
thank you very much.
Best regards,
Jennifer
thank you very much.
Best regards,
Jennifer
DE
·
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