Crochet pattern cannot be opened

Hello, I’d like to request a refund for the “Elephant” crochet pattern from Carina’s Crochet World. Although I can open the file, only the image of the elephant appears—there’s no text. Aside from that, the file seems to be corrupted, as it caused some issues on my laptop.

I paid 2.85 euros and would like a credit to my account.

Thank you and good night
Marion

@Marion,
I’m sorry to hear you’re having problems with this.
Have you already spoken to the author about it, or should I contact her for you? She might be able to resolve the issue.

Thanks. Yes, I wrote to the author after posting in the forum. I probably should have done that first, but I was so disappointed... We’ll see when—and if—she gets back to me.

I’ll check in here again.

Good night

Well, I guess I was a bit too hasty. The author replied, and I’ll be receiving the file via email.

Thank you, Josefa.

Glad to hear that’s been taken care of.
Feel free to reach out on the forum again if you need anything.