Purchased a pattern

Hi, I bought a pattern from you, but I haven’t received it yet—you can’t seem to find it. My name is Biene 1, but I didn’t include that on the bank transfer. My daughter, Ramona Klein, made the transfer using her cell phone. I’ve already messaged you a few times—you should know that—but I received a message from a moderator. Great—I mean, I gave my daughter’s information, but I don’t remember the details anymore. She doesn’t have an account with you. She only transferred the 7 euros to me for the pattern. I hope I’ll get it eventually—it has to be somewhere. Best regards, Biene 1 

Hi Biene1,

Your daughter can check her bank statement to see exactly what was listed as the payment description and the exact date of the transfer. That should also allow CP to determine whether the money arrived and where it “ended up.”

Best regards, Nina

Hello Biene1,
we’ve already discussed this many times, but I’ll explain it to you again.
We haven’t received any bank transfer under the name Ramona Klein.
Please ask your daughter if she might have transposed any digits on the transfer.
We cannot process any transfer that hasn’t been received by Crazypatterns .