Time limit for file downloads?

Hi everyone,

maybe I missed something, but is there a time limit on how long purchased patterns can be downloaded, or can authors set this themselves?

Because among the patterns I’ve purchased, there are a few that say “Expired,” and now I’d practically have to buy them again to download them.

I find that really annoying—if I’d known that, I would have saved them somewhere else :-/

Does anyone know anything about this?

Thanks so much, Marion

Marion, this is the first time I've heard of that. As far as I know, there is no expiration date.

How about contacting support? I'm sure others here would be interested too.

Best regards, Monika

I don’t know of any expiration date either, but I’ve had a pattern disappear at some point—the author had apparently deactivated her account here. I’d already finished the project but couldn’t write a review because the pattern was no longer available. And then, at some point, it disappeared from the downloads as well.

Could you please share all your experiences with this issue here so I can summarize them and pass them on to the tech team?

@Veronika: Yes, at first I also thought that maybe the author was no longer selling them, but all the patterns are still here on the platform ...

@Josefa: Should I maybe contact support myself if no one else has this problem?

If you’d like to contact Support, you’re welcome to do so. If you’d like me to ask the tech support team for advice, I can do that too. It’s up to you. I’m open to all possible solutions. 

Has there been any update on this issue?

I only noticed this once with a free pattern:
When I tried to write a review, it said:

I’ve inquired about this issue. 

I’ve also seen the notification posted by Tauglanz several times.

Can you provide more details so the tech team can resolve the issue? Which pattern were you trying to download when you received this error message?

I’ve deleted the patterns from my downloads. Since there were quite a few of them, I can’t provide any further details.

The next time you get this error message, it would be really important to know which pattern it’s happening with. Without that information, the tech team can’t resolve the issue.
--> Please post it here or send me a private message. 

I still have them in my downloads—but that was a free pattern:


When you click on the reviews, comments, or the pattern itself, a window pops up with the message I posted earlier.

Hope that helps a little.

I downloaded that pattern quite a while ago.

Thanks, Tauglanz7452.
If you have more information, please feel free to write it here. 

I don’t actually get an error message. It’s more that I’ve bought several patterns over the years, and some of them are apparently no longer available to me (though the patterns and sellers still exist).
Here are a few examples in a screenshot:





Anywhere the status is highlighted in brown, I can no longer access it, and I’d like to know why.

Best regards, Marion

@Marion,
I’ve passed this along to the tech team.

Thank you so much, Josefa ♥

You’re welcome

@Marion:
The patterns with the brown “expired” button remained in the shopping cart = the purchase/payment process was started but not completed, so you cannot download the patterns. 
Did you have a technical problem or did you cancel the process?

@Tauglanz7452,
Can you click the “To Download” button? The file download should actually still work. 

@Josefa: Thanks so much for looking into it ♥
It’s strange, but if that’s how it is, then so be it...

If the problem persists, please post here and describe where the issue is still occurring.