I bought some patterns, paid with PayPal, but the link isn't working

Hey...
I just bought two patterns and paid for them right away with PayPal, but when I clicked on them after the purchase, I got an error message...
I can't reach the seller, and the purchase isn't showing up in my items either....
What's going wrong here???
Best regards, Heike

Hi Heike,

It’s best to contact support directly. They’ll surely be able to help you quickly.

Best regards, Michaela 

Hi Heike,
welcome to crazypatterns and the forum.
Click here, maybe your patterns are in the downloads section

https://www.crazypatterns.net/de/users/downloads If not, please use this link to ask support
for help:
https://www.crazypatterns.net/de/contacts/support Good luck

No... that's exactly where they aren't...
Even the seller just isn't responding....

Please contact support about this
https://www.crazypatterns.net/de/contacts/support