Hello Jill,
welcome to Crazypatterns. When creating your accout you should've received an email with a link in it forverifying your mailadress. This should have been the very first mail you received from Crazypatterns.
Just click on the link in the mail and the verifying is done. Please let me know if that works for you. If it doesn't we'll find another solution.
Have a great time with your patterns.