Latest Forum Posts by: support

Support (Aug 27, 2022, 10:04 PM)

Hello

The Crazypatterns support team will be happy to assist you with questions regarding the purchase and download of patterns and will be happy to help you with technical problems.  

For questions about the contents of the pets and the materials used, our authors are the right contact persons. They know their patterns best and can provide assistance the fastest.  

You will find a contact link in the author's profile and store. You can use this or the contact information listed in the pattern to contact the author.

Best wishes
Michaela
Crazypatterns Support Team

Support (Apr 29, 2021, 12:40 PM)

Hello Coleen,

The pattern is available in English . 

There are two options to get the correct language. 
The first option is to download the complete zip folder and unzip it. 

The second one is to log in to your account and click on download. Choose the pattern and click on the blue button "Download". Then click on the next blue button "View files".

Now you can see all of the translations that are provided for the pattern and among them is also the English translation.  

If you have any questions, our customer service will be happy to help you.  

Kind regards
Michaela
Crazypatterns Support-Team

Support (Apr 27, 2021, 8:02 AM)

Hello  

I have removed your link. Please do not post links to external sites.  


Best wishes
Michaela
Crazypatterns Support-Team

Support (Mar 2, 2021, 1:18 PM)

Hello 

payment of patterns can be done in various ways.  

1. Paypal Credit 
2. Paypal direct debit 
3. Bank transfer  
4. Ideal via PayPal 
5. Payment by credit card 
6. Payment with the credit account

Depending on the chosen method of payment it may take up to 5 bank working days for the amount to be credited to our account and the pattern to be released for download. 
As soon as we receive the payment, you will always receive a notification email with the link to download the patterns. 

If you have any questions, our customer service will be happy to help you. 

Kind regards

Support (Feb 9, 2021, 7:47 PM)

Hi there and welcome to Crazypatterns.

I suppose you mean a pattern that you've purchased with us?
If so, please check if the pattern contains any contact informations of the author and if not, please contact the support team via email support@crazypatterns.net and enter your email address and your username.
Also we need to know which pattern you mean and if it is a free or paid pattern.

Kind regards
Michaela
Crazypatterns Support-Team

Support (Feb 3, 2021, 6:30 PM)

Hi there and welcome to Crazypatterns.

Please send a message to support@crazypatterns.net and enter your email address as well as your username and we will be happy to check your account.

Kind regards
Michaela
Crazypatterns Support-Team

Support (Jan 27, 2021, 11:12 PM)

Hi,  please change your language settings by clicking on the little flag icon on our website.

There you can select the websites language and the language of the patterns you want to get displayed when browsing through the categories.  

After changing the language you can browse all English patterns with the following link: https://www.crazypatterns.net/en/ 


Please keep in mind that not all patterns are automatically available in all languages.It always depends on whether the individual author of that pattern is able to provide it in several languages - there's no computer translating it automatically. 

In general, a good indicator is the language of the description text itself - if that is in English, then the pattern should be as well. If not, then the pattern won't be either. 

If you are unsure about a specific pattern feel free to ask our support team. 


For further questions our team is always at your disposal. Kind regards

Michaela
Crazypatterns Support-Team

Support (Jan 16, 2021, 7:58 AM)

Hello 

Our authors are responsible for any questions regarding the contents of the patterns and the materials used.  

They know their patterns best and can provide the quickest help.  

Please contact the author via the contact button in her profile or via the contact information listed in the pattern. 

Best wishes
Michaela 
Crazypatterns Support Team  
 

Support (Jan 11, 2021, 7:40 PM)

Hallo

Bitte sende eine Nachricht an support@crazypatterns.net und gib dort bitte deine registrierte Email Adresse sowie deinen Nutzernamen an.
Wir werden die Bestellung dann gerne für dich prüfen.

Herzliche Grüße
Michaela
Crazypatterns Support-Team

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Support (Dec 28, 2020, 9:49 PM)

Hi there and welcome to Crazypatterns.
Please send a message to support@crazypatterns.net and enter your email address as well as your username and we will be happy to check if the pattern is available in English.

Best regards
Michaela
Crazypatterns Support-Team

Support (Dec 19, 2020, 2:14 PM)

Hi there,
do you mean this one?
https://www.crazypatterns.net/en/items/65968/super-loop-scarf-shoulder-warmer-shall-collar-all-size

If so, please click on the following link to get in touch with the author:
https://www.crazypatterns.net/en/messages/send?to=266152

Kind regards
Michaela
Crazypatterns support team

Support (Dec 19, 2020, 1:08 AM)

Hi there

Please send email to support@crazypatterns.net. Enter your username and we will be happy to check your account.

Kind regards
Michaela
Crazypatterns Support-Team

Support (Nov 16, 2020, 9:32 PM)

Hi there,

I am happy that everything is OK with your purchase.
I wish you much fun with the patterns.

I close this thread now.

The Crazypatterns support team is always at your disposal.  

Kind regards
Michaela
Crazypatterns Support-Team

Support (Nov 11, 2020, 5:06 PM)

Hi there,

Please write an email to support@crazypatterns.net if you haven't already.
Please enter your username and email address.
The staff there can then check your account.

Best wishes
Michaela
Crazypatterns Support-Team

Support (Oct 15, 2020, 11:17 PM)

Hi there,

please send a message to support@crazypatterns.net and tell them the problem.

Best regards
Michaela
Crazypatterns Support-Team

Support (Oct 9, 2020, 9:35 PM)

Hi there,

unfortunately the pattern is no longer available with us.
I cannot tell you where you can buy the pattern.

Kind regards
Michaela
Crazypatterns Support-Team

Support (Oct 3, 2020, 3:46 PM)

Hello  

Please contact support via the email address support@crazypatterns.net. 


Please enter your registered email address as well as your username, then we will be happy to check your account.  

Best wishes 

Michaela
Crazypatterns Support Team 

Support (Sep 1, 2020, 10:13 PM)

Hi,

I recommend you to send a message to the author of the pattern.
You can find all contact informations in the pattern or you click on the contact button in the author's store to send her a message via Crazypatterns.

Good luck.
Kind regards
Michaela
Crazypatterns Support-Team

Support (Aug 30, 2020, 8:42 AM)

Hi, 

please contact the support team.
You can write a message via our contact form or directly by sending email to this address: 
suppert@crazypatterns.net 

Please enter your email address and your username and the name of the pattern or the link to.


We will reply to you as soon as possible. 

Kind regards

Support (Jul 9, 2020, 5:43 PM)

Hi there,

please send a message to support@crazypatterns.net and tell them about the problem.
Please enter your username and the registered email address so that they can check the status for you.

Best regards
Michaela
Crazypatterns Support-Team

Support (Jun 28, 2020, 3:23 PM)

Hi,

please send a message to the support team via this email address:

Support@crazypatterns.net

Kind regards
Michaela
Crazypatterns Support-Team

Support (Jun 12, 2020, 10:14 AM)

Hi,

Please click on the following link to change your newsletter settings:

https://www.crazypatterns.net/en/usersettings/edit?tool=newsletter

Please note that you must be logged in to do the changes.

Kind regards and stay safe

Michaela
Crazypatterns Support-Team

Support (Feb 15, 2020, 9:36 PM)

Hi,

please send a message to the author of the pattern. You can click on the contact button in her profile or use the contact data listed in the pattern.
If you don't find any data or don't receive any answer, please contact the customer service at support@crazypatterns.net.

Kind regards
Michaela
Crazypatterns Support-Team

Support (Jan 4, 2020, 9:08 AM)

Hi,

did you made a grammar mistake or did you enter an invalid email address?
Please send a message to support@crazypatterns.net and ask for help.

Kind regards
Michaela
Crazypatterns Support-Team

Support (Dec 8, 2019, 7:10 AM)

Hello,

Welcome to Crazypatterns. 
I have attached a few pictures to you that show you what you have to do to participate in the contest.  

Please upload only images of objects that you have worked according to crazypatterns patterns.  

I wish you good luck.  

Kind regards
Michaela
Crazypatterns Support-Team

Support (Nov 27, 2019, 6:02 AM)

Hello and welcome to Crazypatterns.

Not all patterns are automatically available in all languages.It always depends on whether the individual author of that pattern is able to provide it in several languages - there's no computer translating it automatically. 


In general, a good indicator is the language of the description text itself - if that is in English, then the pattern should be as well. If not, then chances are the pattern isn't either. 

During the checkout process it will be pointed out if the pattern you want to put is not available in your desired language.

If you are unsure about a specific pattern feel free to ask our support team via suppor@crazypatterns.net.

For further questions our team is always at your disposal.  

Kind regards
Michaela
Crazypatterns Support-Team

Support (Nov 17, 2019, 1:24 PM)

Hi,

I have edited your post since it is not good to write your bank data.
Please contact our support team and tell them what pattern you mean and what your problem is.
You can send them a message via this address:

support@crazypatterns.net

Kind regards
Michaela

Support (Oct 13, 2019, 5:04 PM)

@SabsesSweetieDesign

Diese Regelung wurde vom Betreiber so beschlossen. Wenn du damit Probleme hast, wende dich gerne an den Support.

Liebe Grüße
Michaela
Crazypatterns Support-Team

Support (Sep 20, 2019, 12:41 AM)

Hello Sandra,

Sorry for the late reply.
Please send a message to the support team and enter the related pattern.

Kind regards
Michaela
CrazyPatterns Support Team

Support (Aug 26, 2019, 2:30 PM)

Hello and welcome to CrazyPatterns.  

We offer several options to pay for a pattern. 
You can choose paying with PayPal, credit card, banking (including online banking) and charge your desposit.  
Please note that the patterns will be available as soon as the money is booked to our account. 
Depending on the chosen payment method it can last a few days until we receive the payment. 
As soon as the money is booked, you will receive a notification email that your pattern is available for download.  


For further questions our support team is always at your disposal.  

Kind regards
Michaela
CrazyPatterns Support Team

Support (May 11, 2019, 8:05 AM)

Hi,  

not all patterns are automatically available in all languages.It always depends on whether the individual author of that pattern is able to provide it in several languages - there's no computer translating it automatically. 


Generally, a good indicator is the language of the description text itself - if that is in English, then the pattern should be as well. If not, then chances are the pattern isn't either. 

Please contact the author of the pattern and ask for a translation into English. You can write a message by clicking on the contact button in the author's store or the contact informations listed in the pattern.

If the author cannot provide a translation, please contact the support team under this email address:

support@crazypatterns.net

For further questions our team is always at your disposal 

Kind regards
Michaela
CrazyPatterns Support Team

Support (Apr 20, 2019, 6:30 PM)

Hi, not all patterns are automatically available in all languages.

It always depends on whether the individual author of that pattern is able to provide it in several languages - there's no computer translating it automatically.

Generally, a good indicator is the language of the description text itself - if that is in English, then the pattern should be as well. If not, then chances are the pattern isn't either.

Please change your language settings by clicking on the little flag icon on our website. 
You can browse all English patterns with the following link:

https://www.crazypatterns.net/en/

If you are unsure about a specific pattern feel free to ask our support team.

For further questions our team is always at your disposal

Kind regards 
Michaela
Crazypatterns Support Team

Support (Mar 23, 2019, 8:20 AM)

Hi and welcome to CrazyPatterns.

Not all patterns are automatically available in all languages.It always depends on whether the individual author of that pattern is able to provide it in several languages - there's no computer translating it automatically. 


Generally, a good indicator is the language of the description text itself - if that is in English, then the pattern should be as well. If not, then chances are the pattern isn't either. 

Please contact the author of the pattern and ask for a translation into English. You can write a message by clicking on the contact button in the author's store.  


I recommend to change your language settings by clicking on the little flag icon in the top of our website.

You can browse all English patterns with the following link: https://www.crazypatterns.net/en/ 
 


If you are unsure about a specific pattern feel free to ask our support team.  

Kind regards
Michaela
CrazyPatterns Support Team

Support (Mar 5, 2019, 8:51 AM)

Hi,

please contact our support team via support@crazypatterns.net.

I kindly ask you to send your request in English.

Kind regards

Support (Jan 29, 2019, 8:42 AM)

Hi Susan,

please contact our support team using the contact form or the email address support@crazypatterns.net.

Kind regards
Michaela
CrazyPatterns Support Team

Support (Jan 7, 2019, 8:58 AM)

Hi,

please write a message to support@crazypatterns.net and tell them what pattern you are trying to download.
They will check and try to solve the problem.

Kind regards

Support (Oct 29, 2018, 9:35 PM)

Hi,

please write a message to
Support@crazypatterns.net and tell them your problem as detailed as possible.
Please don't forget to enter your username and registered email address.

Kind regards

Support (Oct 17, 2018, 9:26 PM)

Hi,

please write a message to support@crazypatterns.net entering your email address and username and describe your problem as detailed as possible.
If you get an error message, please attach a picture or a screeshot of it.

Kind regards
Michaela
CrazyPatterns Support Team

Support (May 21, 2018, 12:47 AM)

Hi,  

not all patterns are automatically available in all languages.It always depends on whether the individual author of that pattern is able to provide it in several languages - there's no computer translating it automatically. 


Generally, a good indicator is the language of the description text itself - if that is in English, then the pattern should be as well. If not, then chances are the pattern isn't either. Please contact the author of the pattern you are looking for and ask for a translation into English. 
You can write a message by clicking on the contact button in the author's store.

Kind regards
Michaela
CrazyPatterns Support Team

Support (Mar 17, 2016, 2:52 PM)

Hello Anne,
I don't know of what pattern are You talking about exactly, but first of all You could try to contact the author directly. Only author has patterns that he is offering and only he could send You that what You need.
There are several possibilities, how You can contact the author:
- whether You can ask for help directly via comment section on the product page
- or send a private message on the shop page of the author. 

Hopefully this information will help You. If You still have some questions, please let me know.

Support (Mar 2, 2016, 2:32 PM)

Hello Linda,

please open the following page: https://www.crazypatterns.net/en/contacts

There You can contact our Support team.

Sincerely,
Laura