Where to go to get pattern already purchased

I purchased 3patterns but did not get them down loaded how to find them. 

Hello Maryoats,
welcome to Crazypatterns. try this Link
https://www.crazypatterns.net/en/users/downloads
and please let me know, if you are able to download your patterns.

• Did you ever get your patterns? I'm still waiting to here from support. I still have not received mine yet. I ordered on November 10th. 
  

dear Zanette,
patterns on Crazypatterns are for instant download only, you do not receive an email with your patterns. All patterns can be downloaded right after the payment.
Please try this link
https://www.crazypatterns.net/en/users/downloads

And please let me know if it works out for you, I can talk to support for you if needed.

I know it's instant download. I still unable to download paid and ordered on November 10. Not very instant. I Also paid twice for same pattern thinking I did it wrong because the cart still has my order in it but money was taken out of account twice and still no order. 

dear Zanette
at which point of the download process does your problem occur?
Please describe what you do with as many details as possible.

did you try the download link above?
https://www.crazypatterns.net/en/users/downloads
Please answer all of my questions, thanks.

I first put my order in my cart
paid with pay pal. It was pending for several days. After I paid it still showed the pattern was in cart. I waited a few days. Thinking I did it wrong, I tried it again. Still same thing. Money taken from my PayPal twice. 

These are the steps I take...
I sign into my account
click on accounts tab
click on downloads
then it says no downloads yet

the link you keep giving in the messages does not work. 

ok, thanks, did you already talk to our support?
https://www.crazypatterns.net/en/contacts